Privacy Policy

Last updated: April 2026

1. Overview

BrightSide Painters is committed to protecting the privacy of our customers and anyone who contacts us. We handle personal information responsibly and in accordance with the Privacy Act 2020 (New Zealand).

This policy explains what information we collect, why we collect it, how we use it, and what your rights are. If you have any questions, see the Contact section at the end of this page.

By using our website or submitting an enquiry, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect personal information that you provide to us directly, typically when you submit an enquiry or booking request through our website. This may include:

Your name
Email address
Phone number
Property address (to arrange a quote or carry out work)
Details about your painting project
Any other information you choose to include in your message

We only collect information that is reasonably necessary for providing our services. We do not collect sensitive personal information (such as financial details or health information) through our website.

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, and pages visited. This is used in aggregate form for website analytics and is not linked to your identity.

3. How We Use Your Information

We use the information you provide to:

Respond to your enquiry and provide a quote
Schedule and coordinate painting work at your property
Communicate with you about your job, including start dates, progress updates, and invoicing
Follow up after a job is completed to ensure you are satisfied
Maintain records for business, legal, and insurance purposes

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing without your consent.

4. Third-Party Services

We use a small number of trusted third-party services to operate our website and manage customer enquiries. These may include:

Booking and enquiry tools: When you submit a form on our website, your information may be processed through a third-party booking or customer management platform. These services are required to handle your data securely and are bound by their own privacy policies.
Google Maps: We may use Google Maps to display our service area or assist with address entry. Google's privacy policy applies to data processed through their services.
Google Analytics: We use Google Analytics to understand how visitors use our website. This collects anonymised usage data (such as pages viewed and time spent on site). It does not identify you personally. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

We do not share your personal information with any third party beyond what is necessary to operate these services.

5. Data Storage and Security

We take reasonable steps to protect the personal information we hold from unauthorised access, loss, or disclosure. This includes secure access controls on systems that store customer information and using reputable third-party platforms that maintain appropriate security standards.

Personal information is retained only for as long as it is needed for the purpose it was collected, or as required by law. Once no longer needed, information is securely deleted or de-identified.

While we take appropriate precautions, no system is completely secure. If you have reason to believe your information has been compromised, please contact us immediately.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Correct any information that is inaccurate or out of date
Request deletion of your personal information, where we are not legally required to retain it

To exercise any of these rights, contact our Privacy Officer using the details in Section 9. We will respond to your request within 20 working days, as required by the Privacy Act 2020.

If you believe we have breached your privacy rights, you can also make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

7. Cookies

Our website uses cookies - small text files stored on your device - to help the site function correctly and to understand how it is used.

Cookies we use include:

Functional cookies: Essential for core website features to work properly, such as form submissions.
Analytics cookies: Used by Google Analytics to collect anonymised data on how visitors use the site. No personally identifying information is stored.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of the website.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact

For any privacy-related questions, requests, or concerns, please contact our Privacy Officer:

We will acknowledge your request promptly and respond within 20 working days.